1.0 Creating a digital transactions application and online discovery platform
The now deployed digital tool has much the same functionality you might expect from financial apps from Santander to Monzo. Users are able to:
- See their balance
- View their transactions history, including details on each individual transaction
- Spend and earn Time Credits online or in person
The platform also serves as a marketplace to promote ways people can earn and spend Time Credits:
- Members can find opportunities to earn and spend Time Credits based on location and interests
- Staff and partners can add and manage profiles and activities
And finally, it's an easy way for communities and organisations to manage their volunteering activity:
- View and manage volunteers
- Give out Time Credits for volunteering activity
- Invite new volunteers
2.0 Enabling deep insights into impact while protecting users
A big part of the work was to ensure Tempo had much better oversight on the Time Credits ecosystem. The physical process meant it was very hard to track where Time Credits were being earned, spent and the impact being delivered.
We created a dashboard that enabled the tracking of every single Time Credit, right from when it was first issued through to being spent. With data visualisation, management features and the ability to export, this gave Tempo granular details to truly understand how Time Credits were being used and to measure the impact internally and for partners.
However, throughout all of this a key focus for Tempo was always to protect the privacy of their users. We worked closely with them through design, continual user testing and security testing to ensure only the data that was absolutely needed was collected and shared, following best practices throughout.
3.0 Release-based user-centred development
The goals for the product were ambitious. There were lots of features that all seemed important and a number of different types of users, all with very different needs, behaviours and attitudes to technology. So it was important to break the work down into a series of short design & development bursts and releases, to ensure we were continually going back to the user to test and make sure we were developing the features they wanted, in a way they could use them.
This also meant Tempo and ourselves could review our processes, constantly looking to learn and improve our ways of working as a team.
This iterative process was also useful considering the impact of Covid-19. Working closely with Tempo we quickly pivoted feature priorities to include opportunities for earning / spending Time Credits that can exist purely online, ensuring Tempo can still support communities while physical access is so limited.
4.0 Developing with long-term scaleability
A key aim, as with all our products, is to build in a sustainable way that ensures you can continue to develop your products beyond any work you've booked in with us. This means developing with a strategy to minimise technical debt, and transparency with our partners so they fully understand and have ownership of the product we help develop with you. Right from the start we always involved Tempo in all parts of the decision making, explaining our reasoning for technologies we used and the overall data architecture.
Following our initial work and deployment of the digital product, we have agreed further iterations with Tempo going into 2021, building on our existing ways of working to ensure the product to continues to develop always with the user's needs at the centre.